Privacy Policy

Effective Date: July 3, 2026

At Happy Flame, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you interact with our website or place an order, we may collect personal information including:

• Full name

• Email address

• Phone number

• Shipping address

• Billing address

• Payment information

• Purchase and order history

We only collect information necessary to process and fulfill customer orders, provide support, and improve our services.

Our website is not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately.

How We Use Your Information

We use customer information for the following purposes:

• Processing and fulfilling customer orders

• Shipping and delivery coordination

• Customer support and responding to inquiries

• Sending order confirmations and shipping updates

• Sending newsletters, promotional emails, and special offers

• Providing discounts and promotional communications to subscribers

We only use customer information for legitimate business purposes related to serving our customers and operating our store.

Customers may unsubscribe from marketing communications at any time by following the unsubscribe link included in our emails.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality and enhance user experience.

Cookies may help us:

• Remember user preferences during website visits

• Improve website performance and functionality

• Support essential store operations such as shopping cart and checkout functions

Customers may manage cookie preferences through their browser settings and can disable cookies if preferred.

Third-Party Services

To operate our online store and fulfill customer orders, we use trusted third-party service providers that may process customer information when necessary.

These services may include:

• Shopify as our ecommerce platform

• Shopify Payments for secure payment processing

• PayPal for payment transactions

• Google Analytics for website performance monitoring

• Shipping and delivery service providers

• Product review applications

• Subscription management applications

• Other Shopify applications required for store operations

We do not sell customer personal information to third parties. These third-party providers only receive the information necessary to perform their specific services. They do not use your personal data for their own marketing or analytics purposes beyond what is required to provide their services to us.

For more information on how Shopify handles your data, please visit 

Shopify's Privacy Policy

Marketing Communications

Customers who subscribe to our newsletter may receive:

• Product updates

• Limited edition offers

• Promotional discounts

• Special announcements

• Early access to new products

Marketing communications are sent through Shopify’s email services.

Customers may unsubscribe from marketing emails at any time by selecting the unsubscribe option provided in our emails.

Data Storage and Retention

Customer information is stored securely on Shopify servers and systems used to operate our online store.

We currently retain customer information for an indefinite period unless deletion is requested by the customer or unless legal obligations require otherwise.

Information may be retained for purposes including:

• Order history management

• Customer service support

• Tax and accounting record requirements

• Business record keeping

Data Security

We take reasonable measures to protect customer information and reduce the risk of unauthorized access, misuse, or disclosure.

Security measures currently in place include:

• Secure checkout systems provided by Shopify

• Encrypted payment processing (SSL/TLS)

• Restricted staff access to customer information

• Password-protected administrative access

• Two-factor authentication (2FA) for account security 

While we take reasonable security precautions, no online system can guarantee absolute security.

Customer Privacy Rights

Customers may request access to, correction of, or deletion of their personal information.

Customers may also:

• Request updates to stored personal information

• Request deletion of personal information where applicable

• Unsubscribe from marketing communications

• Manage cookie preferences through browser settings

To submit a privacy related request, customers may contact us through:

• Email

• Chat

• Phone call

We will respond to all privacy requests within a reasonable timeframe.

International Customers

Happy Flame currently sells products in multiple regions, including:

• Australia

• United States

• Canada

• Asia

If you are located outside of Australia, please be aware that your information may be transferred to and stored on servers located in Australia or in the country where our third-party providers operate.

By using our website, you consent to this transfer of information.

Compliance with Privacy Laws

Happy Flame operates in accordance with applicable privacy laws, including requirements under the Australian Privacy Act.

Where applicable, we also seek to maintain privacy practices consistent with international privacy expectations and ecommerce platform requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational changes, legal requirements, or updates to our website and services.

Any updates will be published on this page with an updated effective date.

We encourage customers to review this Privacy Policy periodically.

Contact Information

If you have any questions regarding this Privacy Policy or wish to make a privacy related request, please contact us at:

Email: peter@happyflame.com.au
Phone: 0429 625 519

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.